In 2023, the number of EBANX employees remained similar to 2022. The company underwent a significant reorganization the previous year, adjusting its organizational structure to increase sustainability, agility, and efficiency. In addition, the hiring rate remained consistent with the previous year's average, ensuring that teams continued to be strengthened and prepared to meet market demands.

EBANX continues to broaden its global operations, with collaborators in various regions of the world. This international expansion reflects its commitment to taking its solution to new markets, while diversifying and enriching its global workforce.

EBANX’s compensation policies are developed based on data provided by specialized external consultants, ensuring impartial and informed decisions. Responsibility for approving these policies lies with the Governance and Compensation Committee, which reviews and evaluates all compensation agreements and programs for directors and ebankers.

Employee salaries are determined by the contribution of each function, taking into account responsibilities and individual performance. This approach ensures internal balance and a well-defined hierarchy, aligned with best market practices and current legislation.

At EBANX, Board members receive only fixed salaries. Top executives follow internal guidelines for variable compensation and termination, in compliance with local laws in each operating region. The company does not offer retirement benefits for them, maintaining a transparent and fair compensation structure.

In 2022, EBANX set a goal to maintain the salary ratio between the CEO and other ebankers below 20 times, starting with a ratio of 14.18. Due to strategic changes, in 2023, this proportion increased slightly to 16.24, but the company continues to honor its commitment.

This strategy reflects EBANX's strong commitment to transparency and wage equity, especially when compared to the average in the United States. According to the American Federation of Labor and Congress of Industrial Organizations¹ (AFL-CIO), the average ratio for companies in the S&P 500 index (Standard & Poor's 500) was 272 times. This highlights EBANX for its more balanced and fair approach, prioritizing an equitable work environment aligned with its values.

¹Source: AFL-CIO

To monitor employee engagement and align organizational culture with its values, EBANX continuously conducts Employee Engagement Survey, using the Pulse by Gupy tool. Every 15 days, ebankers participate in the “vibe check,” an informal and agile method that collects feedback on various dimensions such as well-being, career, engagement, leadership, diversity, interpersonal relationships, and benefits package.

The continuous process enables the monitoring of overall employee satisfaction and facilitates the prompt identification of areas for improvement. This not only reinforces the company’s culture of high performance and productivity, but also ensures that the principles of the Code of Conduct are reflected in the work environment, promoting a healthy space aligned with EBANX's strategic objectives.

As the company and the market enter a new phase, with evolving demands and expectations, it is essential for ebankers to adapt and align with this evolution. To this end, the company provides tools and opportunities for professional development, ensuring that each employee is equipped to contribute significantly to EBANX’s success and to the markets and communities in which it operates. 

In this context, performance evaluation is crucial for aligning employees with the company's strategic values and objectives. The evaluation is conducted online through a specialized platform which continuously monitors professional performance. This process guides merit cycles, development programs and directly impacts ebankers’ careers. In addition to providing valuable feedback, the practice is important for identifying talent and succession planning.

For the 2024 cycle, EBANX will adopt a new, more agile and results-oriented performance evaluation format that is aligned with current business needs and offers a clearer view of its objectives and mission.

Personal development

In 2023, EBANX continued to invest in its employees’ development through various educational and training programs, aligned with its mission to provide global access to opportunities for growth and learning. 

Through the EBANX Academy digital platform, the company conducted a series of trainings, broadening participation beyond the mandatory (MUST DO) programs. Specific learning paths were also tailored for interns, apprentices, trainees, leadership and successors, according to their development plans. All levels of leadership participated in training focused on business needs and people management. 

The EBANX Academy also hosts internal content created by various departments that address topics relevant to everyday professional life. In addition, courses from Conquer cover subjects related to careers and the development of soft skills. 

The Language Center offers language classes, primarily in English or Spanish. If the employee is already fluent in both, a third language is available, free of charge. Individual classes are offered for leaders and specialists. For the other levels, classes are offered in groups of up to seven students. In 2023, an average of 381 students participated each month.

At EBANX, the goal of generating positive impact begins internally, by caring for those who make everything possible. For this reason, the company is committed to creating an environment where each employee feels valued and supported, with initiatives that promote comprehensive care and encompass physical, mental, and financial health. 

In order to meet ebankers’ needs, the company provides a variety of benefits that go beyond the traditional offerings. These include meal and transportation vouchers, life insurance, maternity and disability benefits, stock purchase plans, health and dental insurance, all designed to deliver comprehensive support for employee well-being.

In keeping with current legislation, EBANX also has an occupational health and safety management system that covers all employees, whether engaged in administrative or remote activities. Ongoing health campaigns include flu vaccinations, which are offered twice a year free of charge to ebankers and are subsidized for their families.

Measures such as occupational examinations and risk assessments are continuously conducted. They have identified ergonomic issues as the primary risk factors.