Customer

This Cookie Policy explains how EBANX and our affiliates use cookies and similar technologies to recognize when you visit our website or use our services. It explains what these technologies are, why we use each of them, and your rights to control our use of them.

By accessing our website, you agree to our Privacy Policy and authorize us to collect your data to provide our services properly.

What are cookies?

A cookie is a small file containing a line of code that is sent to our computers when you visit our site. When you visit the site a second time, the cookie allows the site to recognize your browser. Cookies can store user preferences and other information. Cookies provide a convenient, time-saving feature that alerts the site's server that you have returned to a specific page.

For example, if you have customized any pages on our site or downloaded any material, such as e-books and reports, cookies allow us to access this information and ensure that it is retrieved when you return to the site next time.

Cookies set by the website owner (in this case, EBANX) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies allow third-party features or functionalities to be provided or appear on our website (such as advertisements, interactive content, and analytics). Whoever sets these third-party cookies can recognize your computer when you visit the website in question (EBANX) and their website.

Why do we use cookies?

We use first-party cookies and third-party cookies for various reasons. Some of them are necessary for our website's technical and operational functioning.

We call these "essential" or "extremely necessary" cookies. Other cookies allow us to track the interests of our users and use this to improve their experience on our site. For example, we track the number of people who access each page of the EBANX website so we know which content is most relevant to our users.

This data type is used to provide customized content and promote to our consumers precisely what they want. Third-party cookies are used for advertising, analysis, and other purposes listed below.

What types of cookies do we use, and why do we use each one?

Essential Cookies: These are cookies that are essential and necessary for EBANX to provide you with some of the services on our website, such as the registration page and mobile applications, and also for you to be able to use some features, such as accessing security areas within the website.

Performance and Functionality Cookies: These are used to increase and improve the functionality of our website, registration services, and mobile applications. They are not as necessary as those mentioned above, but some functionalities may be impaired without them.

Cookies de Análises e Customização: Esses cookies coletam informações que são úteis tanto para nos ajudar a entender como nossas plataformas estão sendo usadas, tanto para que possamos providenciar e customizar melhores serviços para que você as utilize.

Analytics and Customization Cookies: These cookies collect helpful information to help us understand how our platforms are being used so that we can provide and customize better services for you to use.

Advertising Cookies: These cookies are used to make advertising messages more interesting to you. They prevent ads you have already seen from appearing again, ensure that ads are positioned in places that do not disturb your reading, and, in some cases, present ads based directly on your interests.

Social Media Cookies: These cookies allow you to share pages and content you are interested in on our website on your social media. They may also be used for advertising purposes.

How can you control cookies?

You have the right to accept or refuse cookies. You can change this by clicking on the links provided below. You can set your browser to accept or refuse cookies. If you choose to refuse them, you will still be able to access our website, but some features and areas of it may be restricted. As the ways to restrict cookies may vary from browser to browser, you should visit your browser's "help" page for more information.

In addition, many advertising networks offer you the option of blocking only some specific advertisements and not all of them. If you want more information on this, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com . You can block them by clicking here: http://preferences.truste.com/ (or if you are in the UK, by clicking here: http://www.youronlinechoices.eu/ ).

Note that this does not block 100% of ads; you will continue to receive generic advertisements. Essential cookies: if your browser allows it, you can refuse our cookies. However, this choice may interfere with our service, and the system may not work perfectly.

Other tracking technologies, such as "Web Beacons"

Cookies are not the only way to recognize or track visitors to our site. We have employed a technology called "clear gifs" (known as web beacons or web bugs), which help us manage our site by identifying which content is most effective.

"Clear Gifs" are tiny graphics with a unique identifier, similar to those found in cookies, which are used to track users' movements on the internet. Unlike cookies, which are stored on the hard disk of users' computers, clear gifs are embedded invisibly in web pages or emails and are as small as the dot at the end of this sentence.

We use clear gifs or pixels in our Base-HTML emails to know which users/customers have actually opened them in their inboxes. This helps us ensure the effectiveness of our communications and marketing actions. In doing so, we combine the information generated by the clear gifs with our customers' personal information.

Targeted advertising

Third-party companies may install cookies on our computers or mobile devices to provide advertising through our website. These companies may use information about our visitors to deliver specific advertisements about products and services that interest you most.

They may also employ technologies responsible for measuring the effectiveness of these advertisements. Still, all this information collected in the process does not allow them or us to access your personal information, such as name or contact details.

Changes to this cookie policy

EBANX has the right to change this cookie policy at any time, and notice of the change will be given via this page. While using our services, we ask that you visit our website regularly to check for any changes to the cookie policy.

If you do not agree with any of the changes, it is your right to stop using our services. If not stipulated or agreed otherwise, this policy is valid and applicable to any current EBANX user. If you have any questions about using cookies and other technologies, please contact us through our Privacy Portal.