EBANX Payment Processing for Gaming

Level up your gaming business in rising economies by enhancing your player's payment experience

Unlock more online gamers, optimize approval rates, and provide a seamless payment experience for your customers to grow your presence in rising economies.

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Trusted by global gaming brands:

A superior performance payments platform to get you ahead of the game

+5 ppt average uplift in approval rates

based on unique user and/or order level for our global gaming merchants in one year.*

-0.4 ppt of average decrease in chargeback rates

for our global gaming merchants in one year.*

-2.4 ppt average decrease in churn rates

for our global gaming merchants with retry logic analysis performed by our specialized technical support team.*

*Data collected between 2021 and 2022. It may vary according to the country.

Processing the whole gaming transactions flow requires a powerful payment platform with superior performance features. So, here is what you can get through ours:

99.99% uptime

One-click payments

Retry Logic

Smart routing

Customer Score

Trusted MID

Account Card Updates

UX improvements

Complete reconciliation - including payments, chargebacks, and refunds information

DSS compliant tokenization Partnerships with multiple local acquirers in each country where we operate

Fast and guaranteed settlement in merchant's currency

Clear Dashboard and on-demand analytical reports

Play with who knows the game in expanding economies

Latin America is the region with one of the fastest growing markets, with +5.1% YoY growth rate.

146 million people spent money on games in Latin America and the Caribbean.

The number of gamers is also rising across Africa, reaching 8.2% YoY in players' growth rate.

Source: Newzoo

The global gaming market generated USD 175.88 billion in 2021, and growing economies, such as countries in Latin America and Africa, are booming. Although the opportunities are huge, whether you are a pay-to-play, freemium, or subscription game business, having a top-performing and well-experienced local payment partner is needed to provide a fast and simple experience to your gamers during the checkout process.

EBANX provides a superior performance payments experience so your gamers can focus on what truly matters: playing. We are able to help you overcome key challenges when expanding into growing economies, such as:

Provide a frictionless and fast pay-in and payout experience

Allow gamers to complete a purchase instantly without having to provide their payment information multiple times
Offer high performance, diverse, and local payment methods to increase sales
Have payouts to contractors, and even gaming tournament's winners confirmed in up to 1 hour.
Monitor risky customers/transactions

Enable hybrid settlement operations and deal with foreign currency

Manage local and/or international fund settlements
Reduce costs with fixed FX rate (+ tax efficiency)
Have a unique reconciliation to sell in multiple currencies and countries

Have a local customer support experience

Have customer support during the entire payment journey (confirmation, refunds, chargebacks)
Automate communication and customer management
Have a KYC support to solve local compliance issues with minimum effort

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From pay-to-play to freemium, count on built-to-fit payment solutions for your gaming business model

Recurring Payments

Grow your game's subscriber base or convert your customers from freemium to premium through a state-of-the-art recurring solution. Our global gaming merchants' approval rates were uplifted thanks to our direct connections to all card issuers and smart optimization tools, including retry logic and automatic card updater (reduces churn by updating lost or expired cards). Count also on alternative payment methods such as digital wallets, and a solution that can be fully integrated with your website or third-party applications to meet all your recurring billing needs.

More about recurring billing

Pay-to-play

Enable quick access to your game through faster purchase confirmations with our one-click solution with more than 100 payment methods, including digital wallets, instant payments, vouchers, and bank transfers in 18 countries across Latin America and Africa. You can also benefit from our one-click payment feature in our solutions, so your gamers don't need to input their payment information multiple times when purchasing. Our payment solutions are designed with optimization tools such as, tokenization, retry logic, smart routing, trusted MID, and much more.

See all payment solutions

Payouts to partners

Run tournaments or be closer to influencers, completing payouts within minutes and in local currency.EBANX has a payout solution with an intuitive payee onboarding and a seamless payout experience where your players or any supplier can receive funds in under 10 minutes for alternative payment methods and up to 3 business days for bank transfers. Payments can be done through different methods, such as digital wallets, bank transfers, and instant payments, while the whole process is carefully verified to ensure your payouts comply with all local regulations.

More about payouts

Use Case #1

Increasing total processed volume (TPV) in Latin America by 92.81% in 3 months

A global online game developer and publisher from Asia wanted to expand its operations in Latin America, but needed a well experienced local payment partner. Thus, it started processing payments with EBANX in 2021.

The company counted on EBANX to start accepting local payment methods in Argentina, Bolivia, Chile, Colombia, and Peru and got the necessary support to build an accurate payment strategy and take advantage of the best of both worlds: cash payments in countries like Peru and e-wallets for countries like Chile and Colombia.

As a result, from Q3 to Q4 of 2021, the company increased its total processed volume by 92.81% and, in both quarters, cash payment methods and e-wallets together represented up to 70% of the share.

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Use Case #2

Reducing free trial abuse behavior and increasing approval rates

A global gaming brand from Europe was able to uplift ts approval rates by 19 ppt along one year after partnering with EBANX. They did so with the following actions; implementing an optimization on mandatory Information (-1.8 ppt of business rules declines reduction), enabling customer score (~1 ppt approval uplift monthly since the launch), and improving the anti-fraud strategy (High Risk declines in Dec/20 represented 22% and in Dec/21 8% on an order perspective).

*Per unique user level

See why you should choose EBANX

↪And More

Flexible funds settlement while letting your gamers pay in the way they want

To reach the majority of the addressable market in expanding economies, it is key to offer different alternative payment methods where users can pick their preferences and feel comfortable in doing so. Through EBANX you can access more than 200 payment methods, while receiving in local currency with a flexible funds settlement.

Diverse payment methods from credit (installments available) and debit cards to alternative options such as vouchers, instant payment, digital wallets, and popular local bank transfers
International, domestic or mixed funds settlement
Local currency availability to charge customers
Multiple, single or partial refunds, wherever it is necessary, for almost every payment method available

See all payment methods

One-click payments for a fast and streamlined purchase experience

Willing to improve your gamers experience? All they want is to play and not fill out form after form with their name, billing address, phone number, and other burdensome information during checkout. That is why, wth EBANX, you can enable a safe and reliable one-click payment option that automatically stores your customers' data after their first purchase and saves them from having to input their information multiple times when buying again.

Localized anti-fraud solution for you and your gamers

Safeguard all transactions with a localized fraud and risk management solution tailored to expanding economies. Gaming merchants can have their payment operations covered by Shield - EBANX smart anti-fraud solution - and its outstanding features to balance protection with performance:

Machine learning for behavior score
Chargeback guarantee with low rates
Block and trust lists to avoid blocking trusted clients
Robust validation with payment capture to acquirers and banks validation
Manual Review with EBANX's Fraud Specialists to reduce false declines while preventing fraud
A/B testing
False-positive measuring
Device fingerprint

Flexible and convenient integrations

Integrate according to your streaming service's needs in Africa and Latin America. With EBANX, you have a diverse integration portfolio, depending on your business model, current capabilities, future strategy, and available resources.

Direct API - reverse personalized integration to generate fully transparent checkouts
Payment Link - manually generated payment links to cut the need for complex integrations
Drop-In - complete white-label and customizable checkout with no redirection necessary
Payment Page - practical and safe checkout page managed by EBANX
Channels - a partnership network to seamlessly connect you to us

See all integrations

Dedicated team of expert players

Count on world-class support and local advisory through a dedicated team of experts with reduced response time - less than 24 hours average handling time (SLA). They are available according to your time zone and in multiple regions (Latin America, US, Europe and APAC).